Privacy Policy

Effective Date: 1 November 2025

1. Introduction

At Vineyard Voyages, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA).

2. What Information We Collect

We may collect the following personal information:

Name and surname
Contact details (email address, phone number)
Demographic information
Booking or purchase details
Website usage data (via cookies and analytics)

3. How We Use Your Information

We use your information to:

Process bookings or purchases
Communicate with you regarding services or updates
Improve our website and user experience
Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share it with:

Trusted third-party service providers (e.g., payment processors, email platforms)
Legal authorities if required by law

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. This includes secure servers, encryption, and access controls.

6. Your Rights

Under POPIA, you have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent for data processing

To exercise these rights, please contact us at melanie@vineyardvoyages.co.za

7. Cookies

Our website uses cookies to enhance your experience. You can choose to disable cookies in your browser settings.

8. Changes to This Policy

We may update this policy from time to time. Please check our website periodically for any changes.

Contact Us
If you have any questions about this policy or how your data is handled, please email us at melanie@vineyardvoyages.co.za