Terms & Conditions
The following conditions form the basis of your booking with Vineyard Voyages ("we", "us" and "our"). All references in these booking conditions to "tour", "booking" or "arrangements" mean such tour arrangements unless otherwise stated.
1.Availability and reservations
To make a reservation please follow the procedure shown on our website. Your booking confirms your acceptance of these terms and conditions as a binding contract between Vineyard Voyages and yourself, the participant.
2. Price
The price quoted for any tour covers the cost of the planning, the organisation and carrying out of the tour.
3. Quotations
Quotations are in South African Rand and are valid for up to 30 days. Acceptance of a quotation will be regarded as an acceptance of Vineyard Voyages Conditions of Hire and Carriage, having been read and understood.
4. Payments
Various payment & deposit criteria exist for the tours and experiences we offer. Kindly select your tour on our website for payment & deposit requirements.
5. Refunds
● Should a tour for unforeseen circumstances be cancelled by Vineyard Voyages, we will either refund full payment or offer an alternative tour date. This refund only refers to bookings made directly through Vineyard Voyages.
● If the participant fails to join a tour or joins it after departure, or leaves it prior to its completion, no reimbursement will be made.
● For refunds pertaining to guest cancellations, kindly refer to our cancellation policy in the following clause.
6. Cancellation policy
Cancellation of bookings must be notified to us by email or telephonically as soon as possible.
● Cancellations more than 48 hours prior to departure - 100% refund
● Cancellations less than 48 hours prior to departure - 50% refund
7. Travel insurance
Consult your resident and destination country's travel insurance regulations. Travel and cancellation insurance is highly recommended for all clients. The onus is on the client to arrange this travel insurance at the time of booking.
8. Health
You are taken to confirm at the time of booking that you are in good health, physically capable of undertaking the tour, and unaware of any reason why you may be unsuited to taking part. Any participant with a known medical illness or condition must reveal this fact at the time of booking, and make the necessary arrangements for the provision of any drugs or treatments that may be needed during the tour. Such clients will be required to provide a medical certificate from his or her doctor to confirm that they are physically fit to travel. It is your responsibility to ensure you are aware of all recommended health protocols in good time before departure.
9. Luggage and personal effects
Baggage and personal belongings are carried entirely at owner’s risk. Baggage insurance is recommended as Vineyard Voyages assumes no responsibility for loss or damage to luggage or personal belongings. Under no circumstances may passengers carry with them on the vehicle or trailer attached thereto, weapons, explosives or items which are, in the sole opinion of Vineyard Voyages, its employees or officials, dangerous or hazardous, or of such nature as is likely to cause offence or injury to other passengers or damage to their belongings.
10. Special requests
Please advise us of any special requests when making your booking.
11. Not showing up for a tour
Kindly contact us as soon as you are aware of any eventuality that will hinder you from partaking in the tour. If the participant fails to join a tour or joins it after departure, or leaves it prior to its completion, no reimbursement will be made.
12. Itinerary
The itinerary is a guide to which we will attempt to adhere, but it may be necessary to alter this at short notice as a result of circumstances or events outside our control. Vineyard Voyages will make every reasonable effort to conform to the proposed timetable. It does not undertake to commence or to complete the journey at any specified time
13. Tour alterations by guest
Changes to your confirmed tour can be considered depending on practicalities and availability. If the Hirer fails to inform Vineyard Voyages of any change to their itinerary that incurs extra expenses, the Hirer will be held responsible for all costs in relation thereto.
14. Tour alterations by us
● Vineyard Voyages may change drivers and/or vehicles en route or use public transportation to convey passengers as they see fit, at their sole discretion.
● Should the fulfilment of any journey be rendered impossible, illegal, or in the opinion of Vineyard Voyages inadvisable for any reasonable cause, Vineyard Voyages may at any time cancel such journey, or the remainder thereof; or make an alteration to the route, accommodation, price or other details thereof, that Vineyard Voyages may think fit, in its sole and absolute discretion.
● We reserve the right to utilise the services of an alternative service provider. Pick up and drop off for all tours are free from certain central areas. Please check when booking tours if your pick up and drop off point are free of charge.
● Should a tour for unforeseen circumstances be cancelled by Vineyard Voyages, we will either refund full payment or offer an alternative tour. This refund only refers to bookings made through Vineyard Voyages.
● If Vineyard Voyages has to curtail a tour after departure for any pertinent reason, i.e. wars, strikes, severe weather conditions or acts of God, then Vineyard Voyages will not be held liable for any form of refund.
15. Indemnity
Vineyard Voyages is hereby exempted from, and shall not be liable for, any loss or any damage, direct or indirect, consequential or otherwise, caused to and/or suffered by the client or any other party due to and/or arising from:
● any defect in the Vehicle and/or arising from the use by the Hirer of the Vehicle
● and/or any luggage
● and/or property stolen from the Vehicle and damaged while in the Vehicle or left in the Vehicle after its return to Vineyard Voyages.
16. Children, and age or tour restrictions
● All children must be accompanied by at least one adult.
● We do not supply baby or children seats.
● Certain tours have age restrictions. Please check, when booking a tour, whether your children are permitted on that tour.
17. "Force majeure" / "Act of God"
● Very rarely, we may be forced by "force majeure" to change or terminate your tour. Events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, significant risks to human health such as the outbreak of serious disease at the travel destination, adverse weather conditions, fire and all similar events outside our control.
● Vineyard Voyages shall not be liable in any manner whatsoever, for any total or partial failure to perform the contract by reason of any mechanical or other defects, breakdown, accident or any other cause, including any strike or lockout, fire or act of God, or for any claims, damages and expenses arising from defects or failure as aforesaid, or any delays in starting, transit, arrival or return of any vehicle.
18. Complaints
● In the unlikely event that you have any reason to complain or experience any problems with your tour, you must immediately inform your tour guide or our local agent as soon as possible.
● We would prefer to have the opportunity of improving the client’s experience, rather than satisfying any disappointments upon their return home.
● Our clients’ peace of mind in respect of reliability is of the utmost importance to us. In the event of an emergency situation, a replacement vehicle shall be supplied as soon as reasonably possible, to continue with the service.
19. Our website
The information contained in our website and in our other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change.
20. Vehicle Rules and Regulations
The driver shall at all times be responsible for adherence to the following rules and regulations
● Smoking is strictly prohibited on all vehicles.
● The consumption of any alcohol, and the drinking or eating of any dairy products, are not permitted on all vehicles.
● The driver will not permit the carrying of more passengers than the authorised number of seats in the vehicle, and will not allow any passengers to sit anywhere in or on the vehicle, except in the passenger seats provided.
● Passengers are required by South African law to wear the safety belts. They must always remain seated when the vehicle is in motion.
● No unauthorised passengers are allowed on the vehicle during the tour.
● Air vents and air conditioners are to be operated according to the specifications.
● No feet are allowed to be placed on the seats and dashboard.
● Passengers are not to leave any personal belongings in the vehicle.
● No passenger is allowed to board or disembark the coach whilst it is moving.
● No vehicle is authorised to travel on gravel or dirt roads, unless proper prior authorisation has been given by Vineyard Voyages’ management. However, even if a driver has authorisation from the office to travel on a dirt road, he / she has a mandate not to do so, should they feel the safety of the vehicle and / or passengers to be in jeopardy.
● Passengers must be aware of the emergency exits, and the placement of the fire extinguisher.
21. Damage caused to vehicles
The Hirer will be responsible for any loss or damage caused to the vehicle, its fittings or its equipment, if caused by the negligence of any passenger.
22. Vehicle safety features
● Fire extinguisher
● Emergency exit safety hammer on all coaches
● Warning triangle
● Seat belts on all seats
● 24/7 operational and technical emergency standby
● We comply with all national and regional provisions and regulations.
25. Governing law
These conditions, and the relationship between Vineyard Voyages and the client, are governed by the Laws of the Republic of South Africa and the Hirer consents to the exclusive jurisdiction of the South African Courts. Vineyard Voyages shall be entitled at its sole discretion, to institute any legal proceedings arising out of- or in connection with these conditions, in any Magistrates Court having jurisdiction.
25. Company Information
Vineyard Voyages, 5 Langelier Street, Stellenbosch, South Africa, 7600
+27 81 311 9938
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